At Vero Motorsport, we take pride in the quality of the products we supply and aim to ensure every customer has a smooth shopping experience. The following policy outlines how returns, exchanges and refunds are handled in accordance with Australian Consumer Law (ACL).
Please note all parcels are shipped with transit insurance up to $100 to cover damage that may occur during shipping.
Damaged, Faulty or Incorrect Items
Please inspect your order upon delivery. If an item arrives damaged, faulty or incorrect, you must contact us within 48 hours of delivery so the issue can be assessed.
Evidence such as clear photos or videos may be required before a resolution can be determined.
Where a product is confirmed to be faulty or not as described, remedies will be provided in accordance with Australian Consumer Law.
If a product has a major failure, customers are entitled to choose between:
A refund
A replacement product
If the issue is considered a minor fault, Vero Motorsport may choose to:
Repair the item
Replace the item
Provide store credit
Where a return is required due to a confirmed fault, reasonable return shipping costs will be covered by Vero Motorsport.
Change of Mind Returns
We understand that sometimes customers change their mind.
Change of mind returns are accepted within 30 days of delivery, however the following conditions apply:
All approved returns will be issued as store credit only
Items must be unused, uninstalled and in brand new resalable condition
Items must include all original packaging and hardware
Return shipping costs are the responsibility of the customer
A 20% restocking fee applies to all change of mind returns
Returns will not be accepted if the product has been opened, installed, used or is missing components.
Sale & Clearance Items
Products purchased during sales, promotions or clearance are considered final sale and are not eligible for change of mind returns.
This does not affect your rights under Australian Consumer Law for faulty or incorrectly supplied goods.
Pre Orders
All pre order cancellations are subject to a 20% cancellation fee due to supplier processing and administrative costs.
Return Process
To request a return, please contact our team with your order number and reason for return before sending any items back.
Returns sent without prior approval may not be accepted.
Shipping Issues
Once an order has been dispatched, delivery timeframes are dependent on the courier service.
Vero Motorsport is not responsible for courier delays, incorrect shipping addresses provided at checkout, or parcels once marked as delivered by the courier.
If a parcel arrives damaged, please notify us immediately so a claim can be lodged with the shipping provider.
Contacts
For any return or warranty enquiries please contact our team at:
Not sure if a part fits your vehicle? Contact us with your make, model, and year before ordering. We will confirm compatibility so you order the right part the first time.
Every product is covered by a 12-month manufacturer-backed warranty from the date of purchase.
Vero Motorsport works with a national network of authorised installers. Contact us with your location and fitment requirements for a recommended workshop in your area.
This was a nice finishing piece for the build. The carbon/titanium/steel finish added to the rear bumper area and it suits my universal exhaust setup better than I thought. For the price, I cannot complain.
K
Kenji Choi
Made a big difference
I ordered this exhaust tips because I wanted the car to look finished without going too wild. On the universal exhaust setup, the shape works nicely with the factory lines and the carbon/titanium/steel finish looks clean in normal daylight. Installation was pretty straightforward, although I would still recommend a proper test fit first. After a few drives around Adelaide, I am still happy with the look. For the price, I cannot complain.
M
Minh Yamamoto
Solid quality
I ordered this exhaust tips because I wanted the car to look finished without going too wild. On the universal exhaust setup, the shape works nicely with the factory lines and the carbon/titanium/steel finish looks clean in normal daylight. Installation was pretty straightforward, although the clips felt tight at first. After a few drives around Clayton, I am still happy with the look. Nice little upgrade.
C
Chloe Singh
Perfect for the build
Pretty happy. universal exhaust setup.
H
Hassan Le
Proper OEM-plus
Really like this for the universal exhaust setup. It is not a huge loud change, but the back of the car looks more complete now. I used extra care around the edges, but once it was on I was happy with it.
